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The Tool Lady
Rebecca Russell downplays her knowledge of tools and ability to figure out solutions to construction problems; she insists her co-workers downstairs at Ace Hardware in Traverse City are just as knowledgeable as her.
But a lot ofcontractors, carpenters, and construction workers see it differently. They seek out Russell wheneverthey’ve got tough questions. They call her the “tool lady.”
When pressed, Russell conceded she’s developed a certain reputation for knowledgeability, but she maintained the workers around her have, too.
“I mean, I get fellas that will come down and say, ‘Somebody said you’re the one to talk to,’” she said.
When Russell started at Ace 15 years ago, she was just looking for a steady paycheck. She’s since grown to love her job.
“I started as a cashier. I needed a job. I had been working at Joann’s[Fabrics and Crafts], and the hours were inconsistent,” she said.
At Ace, the hours were fulltime,and she got benefits. Asa new mom,she needed those.
Over time Russellmoved from the cash register to the tool department,and over the years she said, she learned things; whenever she doesn’t know, she’s got friends who she can call to ask what they think.
Most of all, though, she likes her job because it’s enjoyable to meet the customers.
“I like seeing what folks are working on and what they’re doing with their hands,” she said. “I like being able to help people. That’s the enjoyable part for me.”—PS ... See MoreSee Less
Thanks everyone! I can’t do what I do, or try to do, without the Ace Crew!
That’s our Rebecca❤️ Congratulations!
I taped your article to the counter I worked at today for all to see!
Great job Rebecca
Hey Tool Lady!!!! This is awesome!!!
Article in this week Northern Express page 14!
This Friday and Saturday we’re having our annual sidewalk sale. Up to 75% off! Come early for best selection.
In addition Friday, Saturday and Sunday take advantage of our CMN bucket sale and fundraiser. 20% off regular priced merchandise that goes in the bucket. ... See MoreSee Less
Special value on Weber Spirit II 210. Ten year warranty! Limited supply, $299.00! ... See MoreSee Less
I’ve had one of these two burner Weber’s for over 20 years. Still gets ripping hot, and heats evenly. I’ve never replaced a single part on it. Hands down, the best grills!!!
The mocha color is unique!